Q: Can I request a custom pattern?
A: Absolutely! Custom patterns range from $25-50NZD. You can start this process here.

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Q: Can I request a custom stitched piece?

A: Absolutely! Custom pieces start at $125NZD. I only accept stitched commissions of my own patterns, so please let me know what pattern you are interested and any modifications you'd like. You can start this request process here.

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Q: Are your digital mock-ups accurate?

A: I personally colour-check all of my patterns with a threaded DMC colour card for accuracy. I cannot reasonably stitch all of my ideas in a timely fashion (I have a catalogue of over 100 patterns), but I am confident in my drafting abilities, which you can see through my finished pieces. The software I use to make patterns does not always render an accurate colour compared to the physical thread intended to be used which is why my mockups will differ from the true finished product. I've worked to include threaded colour palettes on each pattern listing to help you visualize what the physical pattern will end up looking like. If you have any concerns or questions about this, don't hesitate to send me a message!

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Q: Can I request a specific print or merch item?

A: Yeah! Just send me a message and I can get you sorted. There will be an up-charge for my time for customizing whatever item you need but we will discuss that up front before any work begins.

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Q: What do I do if there is an issue with my merchandise order?

A: All merch is made through Fourthwall unless otherwise noted in the item description. Please follow up with their customer service to resolve any issues. For pattern and kit issues, send me an e-mail directly at prettystitchmachinenz@gmail.com

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Q: I wanted to use a different size/count fabric that what's suggested on a pattern, will that change the dimensions? How do I find out what other dimensions will be?

A: All of my patterns will list fabric suggestions, you're always welcome to use something different. You can use this calculator to plug in the stitches and adjust your fabric and other details.

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Q: I've never cross stitched before but want to try it..where should I start?

A: Well, thanks for coming here to find out! I generally recommend starting with a kit (it could be one of mine or a different one). All of my kits include everything you need for a cross stitch project from start to finish, you only need to provide scissors! All of my kits include a printed copy of my first zine, cross stitch 101: a zine for beginners, that will help you get started and provide some extra tips.